We are back from a course and we think and believe everything i have learnt is worth giving it a try. We tell our staff that everything is gonna work and we are going to make changes. Pause... Did you ever think your child will stop using mobile just because you have come from a parenting session? You do sit down and tell them the effects (if at all they are ready to listen to you). What makes you feel you staff is different from your kids? Both of them didn't attend that course. They are definitely on same page. So what to do about it? Do nothing or become a brigadier who can just order order and order. You know armed forces train officers to order with a reason how will following their order effect the result. I would say 9 A is the solution. ASSESS - Buy yourselves a trouble shooting diary that will contain all information about the problems we discuss. ACE rule-Follow a one week rule. One week one problem. ANALYSE - Talk about th...